Aug 12, 2011
THE IMPORTANCE OF LISTENING IN COMMUNICATION
The success of an organization or company is determined by the leader. Central circle of leadership is communication. Communication is an art or a way to communicate something to others to understand us. "Communication is the most important skill in hidup.Kita spend most of our waking hours to communicate," said Stephen R. Covey. Subordinates in solving problems, we tend to rush in, to fix everything with good advice, but we often fail, especially the failure to take the time to diagnose problems, to really advance in depth understanding of the problem. We usually try to first understand. Most people do not listen with the intent to understand, but they were heard to answer. They are getting ready to speak, filtering everything through their own paradigms, reading their autobiography into the lives of people trying to understand first lain.Untuk, we need a paradigm shift that is not easy.
We have been taught since childhood to speak, write, and read, but we are not taught how to listen well. Heard there are several levels, ranging from not trying to hear, pretending to listen, to hear only the parts we like it, listen attentively, and active listening. Active listening is a central point of communication. Active listening more effectively used if the person has problems, ranging from the problems experienced by children, adolescents, their parents until problems at the company. The goal is to help active hearing the other person move from a problem that looks to the underlying problem or problems are real, preventing you to solve problems, help the other person to solve problems independently, and stimulate a warmer relationship. Active listening is listening by responding to the words, intentions, and feelings of the listener. By responding words, intentions, and feelings of the speaker, then the other person will feel happy because feelings can be absorbed bit by bit. As a result, he could be more friendly and more profound compassion arises. The other person will begin to listen to you and be more responsible. In addition, you do not have to be a 'super person'.
Listening skills are also often underestimated; when in fact there are a number of key aspects that must be learned so that we become a good listener. Active listening or active listening, so that is also worthy of essential skills mastered in communication skills. By being a good active listener, we will be able to build a healthy living and productive dialogue.
Here are some practical tips that deserve scrutiny untukmenjadi good listener:
Giving full attention to the speaker as a real effort to understand the fine points of the speaker. Including giving full attention to them and use words such as driving "Yes", "Aha", and "Mmm."
It also includes non-verbal statement such as nodding, smiling, and other body language. Looking towards the speaker to observe body language and pick up the nuances of conversation. Asking questions. Allow time for the speaker to issue his thoughts and let people finish what they say before giving opinion
Conversely, the following actions should be avoided when we're listening to someone else or talk our partners:
Too quickly to conclusions
Always (and often sudden) change the subject
Less attention to language tubuhTidak respond to what others have to say
Do not ask questions and give feedback
Listening Tips When Criticized or Repair Advice Given
In some occasions we also sometimes get the feedback or input for us to improve ourselves. This input can come from superiors, colleagues or our spouse at home. When listening to this input, we often become defensive and easily offended or sensitive. Tida we should be so when he heard the feedback.
Here are some practical tips that we deserve to do when listening to feedback:
Listen, do not fight back and be defensive.
Stay calm and set breath.
Let your body language to show your receipt.
Ask questions to make sure that you have understood it.
Do not be too sensitive, protecting yourself or give feedback angkuhApakah people who know about what they say.
What other information do you have that can support such feedback.
If you feel the need to ignore it, do you have evidence contrary to the feedback.
In addition, sometimes we also heard criticism from employers who submitted directly to us. What should you do when you hear the criticism? Here are practical tips that can be run
Make sure that you keep a positive self-image.
Selami critics mean to you so that you know how best to confront the information
Criticism of existing filters.
Kesampingkah emotions and find the facts.
Then you can respond with useful information.
Ask questions until you understand what the speaker is trying to tell you
Do not interrupt. Listen so you understand.
The focus going forward: what can you do to fix it?
Today, most jobs in government offices are dominated by communication activities, the best way is through verbal communication and generally in the form of a conversation.
Abu Barker revealed that a conversation is a blend of speech and hearing are dynamic. While Peter Senge says that talking is a way of defending one's point of view. Meanwhile, hearing is the process of investigating the perspectives of others. Therefore, ideally in a conversation there must be a balance between speaking and listening activities. But then it occurred to nosy, somewhat more important where the quality of the speaker or the quality of the listener.
In the past has been more dominant speaker quality, especially in the heyday of one-way communication (one-way communication) where the speaker gives a lot of knowledge, skills, intelligence, and pengelamannya to educate the listener. But in this era of information technology, even Thomas L. Friedman as to bring myself to write a book entitled The World is Flat, all information in the world so we can easily and in a very large amount of the exchange of knowledge, experience, intelligence, and information between the individual becomes more important, so that communication occurs more two-way (Two Ways of flow communication).
Information 1.Jumlah vs. Human Brain Capacity
With so much development of the complexity of human life then the information needs to be so high. As a result, the limited ability of the human brain, mainly associated with memory, can no longer accommodate such an abundance of incoming information. Even with the help of a conventional filing system, incoming information is likely to meet the filing cabinets are provided. Therefore, humans need help large-capacity storage device but it takes a relatively small space, namely a computer, in order to accommodate the abundance of data and information .. Beside the large numbers, the information provided is also scattered in various sources. As a result, a speaker at best be difficult to disclose all information required by pendengar.Oleh Therefore, every human being needs to listen more while increasing the ability to hear in order to obtain all the information needed in their lives. More and more hearing the information obtained is also growing and diverse. As more information is obtained, the quality of life of a person automatically will also increase.
Listening is more difficult 2.Proses
Why is that? As Peter Senge stated definition above, the process of investigating the other person's point of view it is more difficult than just defending one's viewpoint. There are three things that must be done by good speakers ie: send a message clearly, selecting appropriate media, and requests clarification that the message has been received well. In the hearing process, these activities become more difficult and lengthy. According to Brownell, there are six elements that must be passed by someone if you want to be a good listener, which is shortened to HURIER, namely: a) hearing, tried to pay attention to with full concentration; b) Understanding, trying to understand the message in a comprehensive manner; c) Remembering, trying to remember message if necessary by making small notes; d) Interpreting, trying to interpret the message with the objective if necessary by asking questions confirmation; e) Evaluating, here you do not need to rush and wait until the speaker describes the entire message; f) Responding , tried to repeat the message to indicate the presence of attention at once to avoid misunderstanding of the message.
Personality 3.Faktor Speakers
What about the biological factors, such as with speaker mute, stuttering, or even mute? How about a knowledgeable speaker has low or shyness? Would not it would degrade the quality of a conversation? You are right, but whether you will give up to get the information when faced with speakers such as itudan quickly end the conversation? What if you were assigned to conduct a survey on community empowerment in rural areas. Rest assured even though the speaker is a village of people who are less able to speak coherently, you will try to understand the intent of the speaker 'stupid' it. Here, the quality of the information you get is very dependent of your personal qualities in listening, analyzing, and mengintrepretasikan intent of the speaker. While on the mute, stuttering, or mute? Of course quality is more influential audience, given that so many people who understand the language of 'tarzan' them. Even a good presenter who will understand the condition of the audience listening to the silent language that indicated most of the audience audiensatau by looking at behavior that often evaporates.
4.Tuhan also wants us to listen more
There's an old saying that mangatakan that "God gave us two ears and one mouth, so we heard two times more than talking. "Yes ... that's the grace that God gave to us ... the two ears and one mouth, not to make us more to talk but to listen more of everything, better than others, society, and our environment ..